1. Introduction
Welcome to the YIMU website. YIMU is the technology practice of LB Ecom Limited, and this Privacy Policy describes how we handle personal information when you visit this website, contact our team, request a consultation, or otherwise interact with our services. The developer name associated with this platform is Yimu, and the platform is operated by LB Ecom Limited. We take the privacy of every visitor and client seriously, and we have prepared this policy to be clear, specific, and transparent about our practices.
By accessing this website or using our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please discontinue use of the website and contact us with any questions before providing personal information. We may update this policy from time to time, and the latest version will always be published on this page.
2. Who We Are
YIMU is a service brand operated by LB Ecom Limited. Our registered business address is as follows: LB Ecom Limited, Rm 01 26/F WORKING VIEW COML BLDG, 21 YIU WAH ST, Causeway Bay, Hong Kong (HK). We provide computer systems design and related services, including e-commerce setup, cross-border logistics, marketplace listing, payment integration, store operations, and growth consulting for merchants around the world.
For the purposes of applicable data protection laws, LB Ecom Limited acts as the data controller for the personal information described in this policy. This means that we determine the purposes for which personal information is collected and the manner in which it is processed. You can reach our privacy team at any time using the contact details provided at the end of this policy.
3. Information We Collect
We collect only the information that is reasonably necessary to operate our website, respond to inquiries, deliver our services, and comply with legal obligations. The categories of information we may collect are described below.
Contact and identity information
When you reach out to us through email, telephone, or a contact form, we may collect your name, company name, email address, phone number, job title, and any other details you choose to share in your message. This information helps us respond to your request and understand the nature of your project.
Account and business information
If you become a client, we may collect additional details required to deliver our services, such as billing addresses, business registration details, project specifications, and the names and contact details of team members involved in your engagement. We keep this information accurate and up to date.
Technical and usage information
When you browse this website, our systems may automatically record technical data such as your internet protocol address, browser type, device type, operating system, referring pages, pages viewed, and the date and time of each visit. This data is used in aggregate to maintain and improve the performance and security of the website.
Communication records
We may retain records of correspondence, including emails and call notes, so that we can provide consistent support, resolve disputes, and maintain a clear history of our relationship with you.
Information we do not collect
We do not collect sensitive categories of personal information such as health data, biometric data, or government identification numbers unless you voluntarily provide them in the course of a specific project and we have a lawful basis to process them. We do not collect full payment card details directly on this website, and we do not store card numbers on our servers.
4. How We Collect Information
We collect information in three main ways. First, we collect information that you provide directly, for example when you send us an email, call our team, complete a form, or share documents as part of a project. Second, we collect information automatically through cookies and similar technologies when you interact with our website. Third, we may receive information from third parties such as service providers, referral partners, or public sources where permitted by law.
We never sell personal information, and we never buy contact lists from brokers. The information we hold is either provided voluntarily by you or generated through ordinary technical processes that are essential to operating a secure and reliable website.
5. How We Use Your Information
We use personal information for a limited set of business purposes. These include responding to your inquiries and providing the services you request, preparing proposals and quotations, managing projects and billing, sending service-related communications, and improving the content and functionality of our website.
We also use information to maintain the security of our systems, detect and prevent fraud or abuse, and comply with legal and regulatory obligations. Where we rely on consent, we will ask for it clearly and give you the ability to withdraw it at any time. We do not use your personal information to make automated decisions that produce legal or similarly significant effects, and we do not engage in profiling for marketing purposes without your explicit consent.
If we send marketing communications, we will do so only where permitted by law and we will always provide a simple way to unsubscribe. You may opt out of marketing messages at any time without affecting your access to our services.
We may also use aggregated and de-identified information, which does not identify any individual, for research, reporting, and product improvement purposes. This aggregated information is not linked to any identifiable person and is not subject to the rights described in this policy because it cannot be used to identify you.
6. Legal Bases for Processing
Where applicable data protection laws require a legal basis, we process personal information under one or more of the following grounds. The performance of a contract allows us to process information necessary to deliver the services you have requested or to take steps before entering into a contract. Legitimate interests allow us to process information for reasonable business purposes such as improving our website and ensuring its security, provided your rights do not override those interests.
We also process information where we have a legal obligation to do so, for example to keep financial records or respond to lawful requests from authorities. Finally, we process information where you have given consent, and you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
9. Data Retention
We keep personal information only for as long as it is needed to fulfil the purposes described in this policy, or for as long as required by law. The specific retention period depends on the type of information and the reason it was collected. For example, correspondence related to a client engagement may be kept for the duration of the engagement plus a reasonable period afterwards, while financial records are retained for the period required by tax and accounting law.
When personal information is no longer needed, we securely delete or anonymize it. If deletion is not immediately possible for technical reasons, we take steps to restrict further processing until the information can be permanently removed.
10. Data Security
We apply appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption of data in transit, secure hosting, and regular review of our security practices. Access to personal information is limited to team members and service providers who need it to perform their duties.
While we work hard to protect the information in our care, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to responding promptly to any security incident and notifying affected individuals where required by law.
Our team receives regular guidance on data protection, and access to personal information is revoked promptly when a team member no longer requires it. We also maintain backup and recovery procedures so that information can be restored in the event of an incident, and we test these procedures periodically.
11. International Data Transfers
Because our clients and service providers are located around the world, personal information may be transferred to and processed in countries other than the one in which it was collected. When we transfer information internationally, we take steps to ensure that it receives an adequate level of protection, such as relying on standard contractual clauses or other lawful transfer mechanisms.
By using our services, you understand that your information may be processed in jurisdictions whose data protection laws differ from those in your own country. We remain responsible for the protection of your information in accordance with this policy regardless of where it is processed.
12. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights commonly include the right to access the information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your information, and the right to restrict or object to certain processing activities.
You may also have the right to data portability, which allows you to receive a copy of your information in a structured and commonly used format, and the right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by law and may ask you to verify your identity before acting on a request.
You will not be discriminated against for exercising any of your privacy rights. We will not charge you a fee to exercise your rights unless your request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or decline to act on the request. If you are not satisfied with our response, you may have the right to lodge a complaint with your local supervisory authority.
13. Privacy for Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of sixteen, and our services are not directed toward children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us and we will take steps to delete that information promptly.
If we become aware that we have inadvertently collected personal information from a child without appropriate parental consent, we will remove that information from our records as quickly as reasonably possible and take any additional steps required by applicable law.
14. Third Party Links and Services
This website may contain links to third party websites, platforms, or services that we do not own or control. This Privacy Policy applies only to information collected by YIMU and LB Ecom Limited. When you follow a link to an external site, you should review the privacy policy of that site, because its practices may differ from ours.
We are not responsible for the content, privacy practices, or security of any third party website or service, even if we link to it. If you have concerns about a third party site, we encourage you to contact that site directly and to exercise caution before sharing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer. When we make material changes, we will update the date at the top of this page and, where appropriate, provide a more prominent notice.
We encourage you to review this policy periodically so that you remain informed about how we protect your information. Your continued use of the website after any changes take effect constitutes acceptance of the revised policy.
16. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please reach out to us. You can contact our team by email at contact@yimu.autos or by phone at +18508986573.
You may also write to us at our registered address: LB Ecom Limited, Rm 01 26/F WORKING VIEW COML BLDG, 21 YIU WAH ST, Causeway Bay, Hong Kong (HK). We will do our best to resolve any concern fairly and promptly.